Detroit Jacket (Heavy Stone Wash) - Black/Black

• Insured Worldwide Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.
• Money-Back Guarantee: If your items arrive damaged or become defective within 30 days of normal usage, we will gladly issue out a replacement or refund.
• ✉️ 24/7 Customer Support: We have a team of live reps ready to help and answer any questions you have within a 24-hour time frame, 7 days a week.
• Safe & Secure Checkouts: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

At Enverio, we are committed to delivering your orders in a timely, safe, and reliable manner. Please review the following information to understand our shipping process.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please note that processing times may be slightly extended during peak seasons or promotional periods.

2. Shipping Destinations

We currently ship to the following regions:

• Europe (including EU countries and the United Kingdom)

• United States

At this time, we do not ship to other regions.

3. Shipping Methods & Estimated Delivery Times

Standard Shipping

• Estimated delivery: 7–14 business days

VIP Express Shipping

• Estimated delivery: 5–7 business days

Delivery times are estimates and may vary depending on location, customs clearance, or courier delays.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout based on your destination and selected shipping method.

Free standard shipping may be available for eligible orders and will be clearly shown during checkout if applicable.

5. Customs, Duties & Taxes

International shipments may be subject to customs duties or import taxes depending on the destination country’s regulations.

• These fees are not included in product prices or shipping fees.

• Customers are responsible for paying any applicable customs charges.

• If a shipment is refused due to unpaid customs fees and returned to us, return shipping and handling costs may be deducted from your refund.

6. Order Tracking

Once your order is dispatched, you will receive a tracking number via email.
You can track your shipment directly through the carrier’s website for the most accurate updates.

7. Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout.
Enverio is not responsible for lost or delayed shipments caused by incorrect or incomplete addresses provided by the customer.

Orders cannot be modified or canceled once they have been shipped.

8. Delays & Lost Packages

Delivery delays may occur due to customs inspections, weather conditions, holidays, or courier service issues.
If your package appears significantly delayed or lost, please contact us and we will assist in investigating the issue.

9. Contact Us

If you have any questions regarding shipping or delivery, please reach out to us:

📧 Email: aurora3764@outlook.com

Our customer support team typically responds within 24–48 business hours.

✨ Enverio – Thoughtfully Designed. Delivered with Care.

At Enverio, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return policy below for detailed information on returns and refunds.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must meet the following conditions:

• Unworn, unused, and unwashed

• In original condition with all tags attached

• Returned in original packaging

• Accompanied by proof of purchase or order number

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale or clearance

• Customized or made-to-order products

• Gift cards

• Items damaged due to misuse, improper care, or normal wear and tear

3. How to Request a Return

To initiate a return, please contact our customer service team:

📧 Email: aurora3764@outlook.com

Please include the following information in your request:

• Order number

• Reason for return

• Photos (if the item is damaged or incorrect)

Once your request is approved, we will provide detailed return instructions and the authorized return address via email.

⚠️ Important:
Please do not send items back to the original shipping address on your package. Returns sent without prior approval will not be accepted or refunded.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

• Original shipping fees are non-refundable.

• We do not charge restocking fees for approved returns.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method

• Refunds are typically processed within 5–10 business days

• Processing time may vary depending on your bank or payment provider

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue.
We will arrange a replacement or refund at no additional cost.

7. Order Cancellations

• Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped

• Once an order has been shipped, it cannot be canceled

8. Contact Us

If you have any questions about our return or refund policy, please contact us:

📧 Email: aurora3764@outlook.com

Our customer support team will respond within 24–48 business hours.

✨ Enverio – Your Satisfaction, Our Priority.